Contact us
We may collect your personal information and share it with your local council to help us manage your enquiry. Your information will only be used for handling your enquiry and managed in accordance with the Privacy Act 2020. For more information, please see our privacy statement.
Report an issue
Report a water fault or issue such as leaks, low water pressure, wastewater overflows, or damaged pipes so our team can investigate and respond as quickly as possible.
Billing enquiry
Enquire about your water bill, update account details, report a payment issue, or request help with charges and invoices.
Feedback
Share your feedback, compliments, or concerns about our services so we can continue improving the experience for our customers and communities.
If we cannot resolve your complaint you can contact Utilities Disputes on 0800 22 33 40 or visit udl.co.nz
General enquiries
If you have any other query please let us know how we can help you in this form.
Call, mail or courier
Call: 0800 TIAKI WAI (0800 842 549)
Call from overseas: +64 4 912 4400
Mail: Private Bag 39804, Wellington Mail Centre, Lower Hutt, 5045
Courier or in person: Level 4, 25 Victoria Street, Petone, Lower Hutt