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Your Water / Kaitiaki Wai / Education Resource

Education

Resources

Video series - water from its source to our taps

Learn more about the journey of water from its source to our taps and how this precious resource can be used more sustainably.

Three Waters

Learn more about the three waters - drinking water, wastewater and stormwater - including where your water comes from, how it's treated, and how the networks operate.

Drinking Water

Learn about where your water comes from and how it's treated

Wastewater

Learn about wastewater, what it is and how it's treated

Stormwater

Learn about stormwater, the water that runs off roads and down gutters

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