We're anticipating higher-than-usual call volumes. While our team is working hard to assist everyone as quickly as possible, you may experience longer wait times.

Alternatively you can report non-urgent issues and faults, enquire about a bill, submit a compliment or complaint, submit a general enquiry

Payment options

Spread payments, or pay in full by the due date

You have different options for paying your bill.
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About Us / Contact / Complaints And Compliments

Complaints and compliments

Share your feedback, compliments, or concerns about our services so we can continue improving the experience for our customers and communities.

We may collect your personal information and share it with your local council to help us manage your enquiry. Your information will only be used for handling your enquiry and managed in accordance with the Privacy Act 2020. For more information, please see our privacy statement.