We're anticipating higher-than-usual call volumes. While our team is working hard to assist everyone as quickly as possible, you may experience longer wait times.

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Billing / Landlords And Tenants

Landlords and tenants

Since Tiaki Wai began issuing water services bills, property owners have received separate invoices for water services and remain responsible for paying those charges. 

This does not change existing arrangements for tenants. Tiaki Wai invoices are issued to the property owner, not the tenant, and the property owner remains responsible for payment. 

Tenants who want to understand how water service costs are reflected in their rent should discuss this with their landlord. 

The Tenancy Services website has information about who is responsible for paying water services charges. 

Go to Tenancy Services website

Payment options

Spread payments, or pay in full by the due date

You have different options for paying your bill.
Learn more